FAQS

  •  WHAT IS YOUR RETURN POLICY? KD Frames stands behind our products and will replace any parts as needed free of charge, however, the cost and arrangement for returns falls on the buyer.  We only accept returns within 30 days of the date of purchase on frames that have not been assembled. Once we receive the frame back at our warehouse we will issue a full refund.
  • WHAT'S YOUR POLICY ON SHIPPING?  We ship via UPS to the 48 continental states.  UPS picks up from our warehouse in Athens, Georgia Monday thru Friday.  We will ship within 24 hours from when your order is placed - except weekends.  An order placed Friday, Saturday or Sunday ships on Monday. Shipping time varies by location - 2 to 3 days to the east coast and 3 to 5 days to the west coast.  We do NOT hold orders to be shipped/received on a particular date.
  • MORE ON SHIPPING. When your order has been shipped, you will receive a tracking number to monitor its progress. Once a package has been marked as delivered by UPS, we are no longer responsible for its condition, location, or placement. Delivery confirmation from UPS serves as proof of fulfillment. We encourage customers to: Track your package closely on the day of delivery, ensure a secure and accessessible delivery location, and consider using UPS My Choice to manage delivery preferences. If your package shows as delivered but is missing, please contact UPS directly to file a claim.
  • DOES KD FRAMES SELL SEPARATE HEADBOARDS? Yes, we sell a Lexington headboard in our accessories section. This headboard is only compatible if you purchased your Nomad after 2018 and are using the standard 15" legs that came with the frame.
  • CAN I PURCHASE TALLER LEGS? Yes, we sell taller legs for the Nomads, Charleston, and Lexington frames in our "accessories" section.  These legs will give an extra 3" to the height of the platform for a total of 18".
  • DOES THE HARDWARE COME WITH THE FRAME? Yes!  Hardware packs are available to purchase separately, but that is only if you have misplaced your hardware during a move. 
  • DO I NEED TOOLS TO ASSEMBLE MY FRAME? You will need a screwdriver or drill.  A hex wrench is provided to install the bolts.  Assembly time can take up to an hour for larger frames.  Instructions are included with the hardware kit, and you can also find links to them in the description on our website.
  • HOW WIDE ARE THE SLATS? The slats on all of our frames are 2 inches wide and 1 inch thick.
  • IS THERE A WARRANTY FOR YOUR PRODUCTS?  Yes.  Our warranty information can be found under the About Us tab on this website.  It also is available with the instructions in your hardware pack.