FAQs
Answers to the questions we hear most often about ordering, shipping, assembly, accessories, and finishing your KD Frames furniture.
What is your shipping policy?
We ship via UPS or FedEx to the 48 continental United States. Orders leave our warehouse in Athens, Georgia Monday through Friday. Orders are typically shipped within 24 hours, excluding weekends. Orders placed on Friday, Saturday, or Sunday ship on Monday. Transit time varies by location, usually 2–3 days to the East Coast and 3–5 days to the West Coast, but we can't guarantee delivery dates. We do not hold orders for delivery on a specific date. Tracking may show "Label Created" for up to a day after your order leaves our warehouse. This is normal, and the carrier already has your package.
What happens if my shipment is delayed or lost?
Once your order ships, you'll receive an email with tracking numbers for each box. Delays happen, especially around holidays and bad weather. If your order hasn't arrived within 5 business days of its estimated delivery date, or tracking hasn't moved in 8 business days, let us know. We handle the carrier claim, not you. Once the package is confirmed lost, we'll send a replacement right away.
My tracking says delivered, but I don't have it.
Carriers sometimes mark packages delivered a little early, or leave them with a neighbor, at a side door, or in a leasing office. Please check those spots and wait one business day. If it still hasn't turned up, contact us within 7 days of the delivery scan and we'll open a trace with the carrier. Replacements for packages marked delivered depend on the carrier's investigation and may require a police report.
Why did only part of my order arrive?
Most frames ship in more than one box, and leg sets ship on their own. Boxes can travel separately and arrive a day or two apart. Check the tracking numbers in your shipping email. Each box has its own.
Do you sell separate headboards?
Yes. We offer a Lexington headboard for the Nomad bed frame. It is compatible only if your Nomad was purchased after 2018 and you are using the standard 15-inch legs that came with the frame.
Can I purchase taller (or shorter) legs?
Yes. We offer both shorter and taller leg sets for the Nomad, Charleston, and Lexington. These options allow you to adjust the overall height of your bed—whether you prefer a lower profile or need additional clearance underneath. Leg sets are sold separately and ship in a separate box.
Does the hardware come with the frame?
Yes. All required hardware is included with your frame. Hardware packs are also available separately if you have misplaced your hardware during a move.
How wide are the slats?
The slats on all of our frames are 2 inches wide and 1 inch thick.
Is there a warranty for your products?
Yes. Warranty information can be found on our About Us page and is also included with the instructions in your hardware pack.
Do I need tools to assemble my frame?
You will need a #2 Phillips Head screwdriver. A hex wrench is included for installing the bolts. Assembly can take up to an hour for larger frames. Instructions are included with the hardware kit.
If I want to stain or finish the wood, how should I do that?
Most customers leave the wood unfinished, but you can absolutely apply a finish if you prefer. Here’s a great video on how to finish Tulip Poplar.