FAQS
Answers to the questions we hear most often about ordering, shipping, assembly, accessories, and finishing your KD Frames furniture.
What is your shipping policy?
We ship via UPS or FedEx to the 48 continental United States. Orders leave our warehouse in Athens, Georgia Monday through Friday. Orders are typically shipped within 24 hours, excluding weekends. Orders placed on Friday, Saturday, or Sunday ship on Monday. Transit time varies by location, usually 2–3 days to the East Coast and 3–5 days to the West Coast, but we DO NOT gurantee delivery dates. We do not hold orders for delivery on a specific date.
What happens after my order ships?
Once your order ships, you will receive a tracking number to monitor delivery. After a package has been marked delivered by UPS or FedEx, we are no longer responsible for its condition, location, or placement. If a package shows as delivered but is missing, please contact UPS or FedEx directly to file a claim. We recommend tracking your package closely on the day of delivery and using a secure delivery location whenever possible.
Do you sell separate headboards?
Yes. We offer a Lexington headboard for the Nomad bed frame. It is compatible only if your Nomad was purchased after 2018 and you are using the standard 15-inch legs that came with the frame.
Can I purchase taller (or shorter) legs?
Yes. We offer both shorter and taller leg sets for the Nomad, Charleston, and Lexington. These options allow you to adjust the overall height of your bed—whether you prefer a lower profile or need additional clearance underneath. Leg sets are sold separately and ship in a separate box.
Does the hardware come with the frame?
Yes. All required hardware is included with your frame. Hardware packs are also available separately if you have misplaced your hardware during a move.
How wide are the slats?
The slats on all of our frames are 2 inches wide and 1 inch thick.
Is there a warranty for your products?
Yes. Warranty information can be found on our About Us page and is also included with the instructions in your hardware pack.
Do I need tools to assemble my frame?
You will need a screwdriver or drill. A hex wrench is included for installing the bolts. Assembly can take up to an hour for larger frames. Instructions are included with the hardware kit.
If I want to stain or finish the wood, how should I do that?
Most customers leave the wood unfinished, but you can absolutely apply a finish if you prefer. Here’s a great video on how to finish Tulip Poplar.