• WHAT'S YOUR POLICY ON SHIPPING COSTS?  We ship via UPS to the 48 continental states.  UPS picks up from our warehouse in Athens, Georgia Monday thru Friday.  We will ship within 24 hours from when your order is placed - except weekends.  An order placed Friday, Saturday or Sunday ships on Monday. Shipping time varies by location - 2 to 3 days to the east coast and 4 to 5 days to the west coast.  We do NOT hold orders to be shipped/received on a particular date.
  • CAN I CANCEL MY ORDER BEFORE IT SHIPS? Yes, but we are charged a 2.5% fee for processing your order which we will pass along to you.  The refund amount will be the payment amount less 2.5%.
  • DOES KD FRAMES SELL SEPARATE HEADBOARDS? Unfortunately, we do not sell headboards that can be added to the Nomad beds at a later date :-(
  • CAN I PURCHASE TALLER LEGS? Yes, we sell taller legs for the Nomads, Charleston, and Lexington frames in our "accessories" section.  These legs will give an extra 3" to the height of the platform for a total of 18".
  • DOES THE HARDWARE COME WITH THE FRAME? Yes!  Hardware packs are available to purchase separately, but that is only if you have misplaced your hardware during a move. 
  • DO I NEED TOOLS TO ASSEMBLE MY FRAME? You will need a screwdriver or drill.  A hex wrench is provided to install the bolts.  Assembly time can take up to an hour for larger frames.  Instructions are included with the hardware kit, and you can also find links to them in the description on our website.
  • WHAT IS YOUR RETURN POLICY? KD Frames stands behind our products and will replace any parts as needed free of charge, however, the cost and arrangement for returns falls on the buyer.  Once we receive the frame back at our warehouse we will issue a full refund.
  • IS THERE A WARRANTY FOR YOUR PRODUCTS?  Yes.  Our warranty information can be found under the About Us tab on this website.  It also is available with the instructions in your hardware pack.