Return Policy

Warranty & Replacement Parts: If there is a problem with your order, we are here to help. KD Frames offers a 5-year warranty against manufacturing defects, and we will gladly send replacement parts for defective or damaged components. If something arrives damaged, missing, or not working as it should, please contact us with your order number and a description of the issue so we can help resolve it. Contact Us

We accept returns within 30 days of purchase on items that are unassembled, unused, and in original condition. Assembled items are not eligible for return.

We recommend reviewing product dimensions and details carefully before ordering.

Order Cancellations

Orders can be cancelled at no charge until your shipping confirmation email is sent. Most orders are processed and shipped within one business day, so please contact us as soon as possible if you need to cancel.

Once your shipping confirmation email is sent, your order has been packed and labeled for the carrier and can no longer be cancelled. UPS and FedEx pick up our orders in bulk and usually don't scan individual packages until they reach the carrier's sorting facility, which can take up to a day. Until then, your tracking may still say something like "Label Created" or "UPS has not received the package yet," even though your package is on its way.

After that point, your order will be handled as a return, even if it has not been delivered yet. The customer is responsible for return shipping costs and any carrier fees, such as delivery intercept or return-to-sender charges. These costs will be deducted from your refund.

Return Shipping

Our products are large, solid wood pieces, and return shipping costs can be substantial. Customers are responsible for arranging and paying for return shipping.

We can provide a prepaid return label, and the cost of that label will be deducted from your refund once the item has been received at our warehouse.

If you would like a return label quote, please email us and include your order number. Request Label

Refused or Undeliverable Packages

If you refuse or decline delivery, the carrier will return the package to us. The same applies if a package can't be delivered because of an incorrect address or because it went unclaimed. Once the package arrives back at our warehouse and is inspected, we will refund your purchase price minus the return shipping charges and any carrier fees billed to us.

Carrier charges for refused packages are often higher than our prepaid return label. If you no longer want your order, accepting delivery and returning it with our label is usually the less expensive option.

Refunds

Once your return is received and inspected at our warehouse, we will issue a refund for the product, minus any return shipping costs and carrier fees described above.